Communicating with volunteers

We have a few ways to communicate with your volunteers. All are via email currently.

Send a message to one or more volunteers

Navigate to a program and select the Volunteers tab
Select volunteer(s) from the volunteer list
Select the Send a message button
When the New message modal appears, add a subject and message
Select the Send button at the bottom of the modal to finalise

Send volunteers their schedule

Communicate the schedule shifts to one or more volunteers.

Select the Email schedule button
When the Email schedule modal appears, choose a group to send to
Select the recipients (not needed if you are sending to all volunteers)
Add a message to the volunteers (optional)
Select the Send button to finalise

What the volunteer receives

Each volunteer in the group will receive a unique "tokenised" link to access their schedule. They can use the link at any time to view their shifts scheduled up to two months in advance and see any suitable open shifts they could cover. From their schedule, volunteers can confirm, decline, or cancel an upcoming shift. They can also request an open shift listed.

Send a volunteer a notification about a shift

Perhaps an upcoming shift has changed or was added at the last minute; you can notify the volunteer about just this shift.

Select the shift on the schedule.
When the shift popover appears, select the Notify volunteer button in the bottom-right corner.
When the Notify volunteer modal appears, type a message
Select the Send button at the bottom of the modal to finalise

See what's been sent

Access a log of the messages sent to volunteers in the following ways:

From the volunteer's record
View messages sent to a particular volunteer by navigating to the Messages tab of their record
All messages sent from a program
Navigate to the program and select the Messages tab to see all communication going out to all volunteers from the program
All messages sent in the organisation
Navigate to My organisation and select the Messages tab to see all communication going out to all volunteers across your organisation