Using multi-factor authentication

After enabling Multi-Factor Authentication (MFA), your login process will include an extra verification step.

This ensures that only you can access your account, even if someone else has your password.

How to log in with MFA

1. On the login screen, enter your email

2. Enter your password. If your organisation uses Single Sign-On (SSO), you will authenticate with your provider here instead.

3. Choose your verification method:

   • If you have multiple methods set up, you'll be asked to choose which one to use.

   • If you have only one method, you'll automatically be prompted for that one.

4. Complete the verification:

   • Email/SMS: Enter the 6-digit code you receive.

   • Authenticator App: Open your app (e.g., Microsoft Authenticator, Google Authenticator) and enter the current code shown there.

5. Click Verify and continue to complete your login.

What if I don't get a code?

If you're not receiving codes via Email or SMS, or your Authenticator app isn't syncing:

• Check your spam/junk folder for emails.

• Ensure your device's time is set to "Automatic" (important for Authenticator apps).

• Try entering your code again from the app.

Lost access to your MFA method?

If you can't access your phone or app, you won't be able to log in via the standard flow. Please contact your Organisation Administrator immediately to reset your MFA settings, or reach out to INVOLVE support if you are unable to contact your admin.