Helping staff remove multi-factor authentication

Multi-Factor Authentication (MFA) provides an additional layer of security for staff accounts. While staff members can manage their own MFA settings when logged into INVOLVE, there are situations where they may need assistance - particularly when they're locked out of their account.

As an organistion administrator, you can help staff members remove MFA when they cannot access their account.

When a staff member requests MFA removal:

1. You'll receive an email notification about the request

2. Log in to INVOLVE

3. Navigate to the Staff page

4. Find the user with the pending MFA removal request

5. Click the "Disable MFA" button

6. Enter the verification code sent to your email

7. The user will now be able to log in without MFA and set up a new method