400 Bad Request Error

A 400 Bad Request Error is often related to the size of the authentication information stored in your browser's cookies.

Here are a few steps you can try to resolve this:

  1. Try Logging Out First (Even if it Appears You Aren't Logged In)
    Please visit this link to ensure you're fully logged out of the INVOLVE platform: https://app.involve.org.au/logout. After doing so, please try logging in again. This can sometimes clear out temporary cookie issues.

  2. Try a Different Web Browser: As a quick workaround, please try accessing INVOLVE using a different web browser (like Chrome, Firefox, Safari, or Edge). This will help determine if the issue is isolated to your current browser.

  3. Clear Your Browser's Cookies and Cache: If the issue persists in your current browser, clearing cookies and cached data should resolve the problem. Try restarting the browser or follow the below general instructions for common browsers. Please click the link that applies to you:

Google Chrome: https://support.google.com/chrome/answer/95647?hl=en&co=GENIE.Platform%3DDesktop

Mozilla Firefox: https://support.mozilla.org/en-US/kb/clear-cookies-and-site-data-firefox

Safari: https://support.apple.com/en-gb/guide/safari/sfri11471/mac

Microsoft Edge: https://support.microsoft.com/en-au/windows/manage-cookies-in-microsoft-edge-view-allow-block-delete-and-use-168dab11-0753-043d-7c16-ede5947fc64d

If you've tried these steps and are still encountering the error, please let us know immediately.

Did this answer your question? Thanks for the feedback There was a problem submitting your feedback. Please try again later.